Mission, Vision & Values – Computer Insights, Inc.

Mission

What we do and for whom

Develop and support purpose-built ERP software that empowers fastener and industrial supply distributors to do more, in less time, with fewer people
Deliver deep, industry-specific functionality that eliminates the workarounds, compromises, and double-entry that generic distribution software forces on fastener companies
Serve as a true technology partner — not just a software vendor — bringing decades of fastener industry knowledge to every implementation, support call, and feature we build
Enable companies ranging from four employees to over 500 to compete, grow, and serve their customers with speed and accuracy

“One of the best business decisions we have ever made is implementing The Business Edge by Computer Insights, Inc. They are always updating and bringing on new ideas and innovation.”

Rick Johnson, Executive Stewardship Officer — RC Fasteners & Components, Inc.

Vision

Where we are headed

Build the most connected, intelligent ERP ecosystem in the fastener distribution industry, linking distributors, master distributors, sourcing sites, and strategic partners through seamless, real-time integration
Continuously evolve The Business Edge to embrace emerging technologies — including AI, modern APIs, and mobile platforms — so our clients always operate at the leading edge of what’s possible in their industry
Be the standard by which every fastener distributor measures ERP software — the system that makes people say, “I can’t imagine how we managed without it”
Strengthen the entire fastener supply chain by enabling our clients to offer their customers instant answers, flawless accuracy, and the kind of service that wins loyalty for decades

“Choosing Computer Insights as a partner was the right decision for A & A Bolt & Screw Company. Looking back, I can’t imagine how we managed without it. This computer system enables us to provide top-quality customer service.”

Andy Rodick, President — A & A Bolt & Screw Co. • 20+ Year Partnership

Strategy

How we will get there

Maintain relentless, exclusive focus on the fastener and industrial supply distribution industry rather than chasing breadth across unrelated markets
Grow the Fastener Supply Chain Network (FSCN™) by adding master distributor connections, sourcing integrations, and strategic partnerships that multiply the value of every TBE installation
Invest in modern, open architecture — RESTful APIs, mobile platforms, and partner integrations — so The Business Edge connects to the broader technology ecosystem our clients need
Drive growth through client success stories and referrals, letting the results our clients achieve speak louder than any sales pitch
Listen to our clients and build what they actually need — treating feature requests as collaborative development, not a suggestion box

“The team at The Business Edge is constantly pushing the limits of today’s ERP solution through countless upgrades while utilizing other Best Practices from their network to improve their software, making The Business Edge a valuable, strategic partner for our continued success.”

Michael Delis, Director — Fastener Tool & Supply, Inc.

Results That Speak for Themselves

These numbers come directly from our clients — real results from real fastener distributors running The Business Edge.

60%

Productivity Increase

Hayes Bolt & Supply

50%

Labor Reduction

Hayes Bolt & Supply

80%+

Less Time on Sales Tax

STS Industrial

300%

Growth with Only 40% More Staff

KJL Fasteners

4–5×

Customer Inventory Turns

Global Fastener & Supply

Years of Partnership

Fastener Warehouse

Lathes per Production Employee

AMPG

25+

Years of TBE

Released in 2000

Focus

Empowering Fastener Distributors

“We committed to going paperless. Having now gone paperless in just nine months — from pick tickets, random locations, and filing the usual paperwork — we have successfully deployed a randomized inventory system, increasing productivity by 60%, reduced labor 50%, improved reliability in correct shipments while eliminating secondary inspection altogether.”

Kelly Cole, Vice President & COO — Hayes Bolt & Supply

“For close to 23 years, The Business Edge has been more than just an ERP system to us — it has been a trusted partner in our growth. Throughout our significant expansion, it has remained one of the most dependable and adaptable platforms we rely on. Its ability to scale with us, while providing ongoing reliability and flexibility, has been instrumental in our long‑term success.”

James Kitchen, IT Manager — Fastener Warehouse

Tactics

Specific actions and capabilities we deploy

Wireless Warehouse — Eliminates paper, enables random location picking, and has delivered up to 60% productivity gains and 50% labor reductions for clients
VMI Mobile & Signature Capture — Field teams scan, order, and confirm deliveries in real time directly from customer sites
Certificate Management & Lot Traceability — Satisfies ISO, AS9100, and customer-specific quality requirements without manual effort
Integrated CRM — Lives inside the ERP — no separate system, no sync headaches — so sales teams have every customer touchpoint in one place
Fastener Supply Chain Network (FSCN™) — Live connections to Brighton-Best, Kanebridge, Star Stainless, XL Screw, and others for pricing, availability, and electronic PO submission without leaving TBE
Strategic Integrations — Avalara (sales tax), ShipEngine (shipping), Clover Connect (credit cards), BoltWise (AI-powered quoting), ThomasNet, and more
Container Management System — Handles duty, freight allocation, and landed cost calculation automatically for importers
RESTful APIs — Enable e-commerce sites, custom dashboards, analytics platforms, and third-party applications to connect with TBE data securely

“STS pushes for innovation, and we prefer to partner with companies that share this passion, like Computer Insights.”

Scott Habetz, Owner — STS Industrial, Inc.

“The Business Edge RESTful APIs work great with our e-commerce website. They allow a seamless transition for website orders to our server quickly and efficiently.”

Rick Johnson, Executive Stewardship Officer — RC Fasteners & Components, Inc.

Core Values

What we believe in and how we operate

Industry Expertise First — We are fastener people building software for fastener people, and that specialization is the foundation of everything we do
Partnership Over Transactions — We invest in long-term relationships with our clients; many have been with us for 15, 20, even 25+ years because we earn that trust every day
Listen, Then Build — Our best features come from our clients; when a customer shares a need, we treat it as a collaborative engineering challenge, not a help desk ticket
Accuracy Is Everything — In the fastener world, a wrong cert, a missed lot number, or a pricing error has real consequences; our software is built with that seriousness of purpose
Proudly American — Designed, developed, and supported in the USA, with real people who answer the phone and know your business
Continuous Innovation — From our founding in 1981 through 25+ years of The Business Edge, we never stop improving; we embrace new technology to keep our clients ahead of the curve
Simple, Focused, and Effective — We don’t add bloat; we build what fastener distributors need and make it easy enough to train employees in hours, not months

“Computer Insights has become like family. Mostly good times with a few rocky ones. They are always there to help us on our journey, and we have prospered greatly with their support.”

Jim Hegedus, President — Unlimited Supplies, Inc.

“It is obvious that The Business Edge was designed by ‘Fastener People’, and that everyone on the team had years of experience, just like we do, working in this industry.”

Steve Weissman, President — Globe International Corp.

Designed, Developed, & Supported in the USA

Ready to transform your fastener distribution business with software that truly understands your industry? Contact us today at (800) 539-1233 or sales@ci-inc.com to schedule your personalized demonstration.